IELTS Cancellation, Refund & Transfer Policy

Important Notice

Cancellation and refund policies vary by test center and country. The information below is a general guideline. Always check with your specific test center for their exact policy before booking.

IELTS Cancellation Policy

Standard Cancellation Timeline

More than 5 weeks before test

Full refund minus administrative fee (approx. 25%)

3-5 weeks before test

50% refund of test fee

Less than 3 weeks before test

No refund, but may transfer to another candidate

Within 5 days of test

No refund or transfer allowed

How to Cancel

• Contact your test center directly
• Submit cancellation request in writing (email accepted)
• Provide your candidate number and test date
• Keep cancellation confirmation for records

Medical Emergency: With a doctor's certificate, you may be eligible for a full refund or free transfer even within 5 weeks.

Refund Policy & Amounts

Cancellation Time	Refund Amount	Processing Time
5+ weeks before test	75% refund	14-21 business days
3-5 weeks before test	50% refund	14-21 business days
Less than 3 weeks	0% refund	Not applicable
Medical emergency	100% refund	21-28 business days
Test center cancellation	100% refund	7-14 business days

Refund Processing: Refunds typically take 14-21 business days to process and reflect in your account. The refund will be credited to the original payment method used during booking.

Test Transfer / Reschedule Policy

Transfer Fees & Timeline

5+ weeks before test Free transfer

3-5 weeks before test 25% transfer fee

Less than 3 weeks No transfer allowed

How to Transfer

• Request transfer through your test center
• Must transfer to a test date within 3 months
• Only one transfer allowed per booking
• Transfer fee must be paid at time of request
• New test date subject to availability

Tip: If you're unsure about your availability, consider booking a test date that is further in the future to allow flexibility for free transfers.

Transfer to Another Candidate

If you cannot take the test, you may be able to transfer your booking to another person (subject to test center policy).

Requirements:

Request at least 3 weeks before test
Transfer fee applies (typically 25% of test fee)
New candidate must meet eligibility
New candidate's ID required

Process:

Both the original candidate and the new candidate must visit the test center together with valid ID to complete the transfer.

Special Circumstances

Medical Emergency

Full refund or free transfer with medical certificate

Bereavement

Full refund with death certificate of immediate family

Visa Refusal

Partial refund may apply with official refusal letter

If Test Center Cancels Your Test

In rare circumstances, test centers may need to cancel or reschedule a test date due to:

Public holidays or national emergencies
Natural disasters or severe weather
Technical issues with test delivery
Staff shortages

If the test center cancels, you are entitled to:

100% full refund of test fees
Free transfer to another test date
No penalty or fees apply

Step-by-Step Process for Cancellation/Transfer

Step 1: Check Your Eligibility

Review the cancellation timeline to see what options are available to you

Step 2: Contact Test Center

Call or email your test center immediately

Step 3: Submit Written Request

Send formal cancellation/transfer request with your candidate number

Step 4: Provide Documentation (if applicable)

Medical certificates or other supporting documents

Step 5: Pay Any Fees (if applicable)

Pay transfer or cancellation fees as required

Step 6: Receive Confirmation

Keep confirmation for your records

Frequently Asked Questions

Can I get a refund if I am sick on test day?

Yes, if you provide a valid medical certificate from a registered doctor within 5 days of your test date, you may be eligible for a full refund or free transfer to another test date. Contact your test center immediately.

How long does it take to get my refund?

Refunds typically take 14-21 business days to process. The refund will be credited to the original payment method used during booking. International payments may take longer.

Can I transfer my test to another city or country?

Generally, transfers are only allowed within the same test center. To change to a different city or country, you would need to cancel your booking (with applicable fees) and register for a new test at the desired location.

What happens if I miss my test without canceling?

If you do not show up for your test and have not canceled beforehand, you will receive no refund and cannot transfer to another date. You will need to book and pay for a new test.

Can I get a refund for the One Skill Retake?

The same cancellation and refund policies apply to One Skill Retake as standard IELTS tests. Contact your test center for specific details about One Skill Retake cancellations.

Need Help with Cancellation or Transfer?

Contact our support team for assistance with your IELTS booking

Contact Support Call Test Center

Test Center Helpline: +8801317354402

IELTS MENTORS

Cancellations, Refunds & Transfers